Hostelworld Press Room

• Hostelworld.com becomes first hostel booking site to guarantee reservations

  September 08, 2010

  Hostelworld.com, the leading provider of online reservations to the budget, independent and youth travel market announced the launch of its Service Guarantee. The Service Guarantee is simple - in the unlikely event that after making a secure online reservation through www.hostelworld.com, a customer arrives at the property and the property cannot locate a reservation, then Hostelworld.com will not only credit the customer's account with the deposit but will add an additional $20 credit toward future accommodation bookings on Hostelworld.com.

  Hostelworld.com, the number one hostel booking website, is the only company to offer such a guarantee, showcasing the value Hostelworld.com places on its customer service quality.

  Hostelworld.com's Customer Services Manager Orla Gilmore commented: "When travelers book with Hostelworld.com, we expect they will enjoy the most seamless service in line with our brand promises, and know that we back their reservation 100 percent. That's why we have created the Hostelworld.com Service Guarantee. We are so confident in our guaranteed reservations for our customers that, in the extremely unlikely event of a missing reservation at the property, we will credit their Hostelworld.com account with the deposit plus add $20 extra credit toward future accommodation bookings on Hostelworld.com. It's that simple."

  "Our market leading booking technology successfully processes millions of confirmed reservations each year. In the event that customers must make a Service Guarantee credit claim, they just fill in a short form detailing the problem they encountered at the property on arrival. Our customer service team will follow it up from there," Ms. Gilmore said.

  The new offering reinforces the existing secure and confirmed service Hostelworld.com provides, allowing customers to feel even more confident in their bookings, letting them 'sleep easy' with Hostelworld.com.

  To find out more information visit www.hostelworld.com/serviceguarantee.

  About Hostelworld.com
  The global market leader for 10 years, Hostelworld.com is the leading provider of online reservations to the budget, independent and youth travel market. It offers confirmed online reservations for over 25,000 hostels and budget hotels in 180 countries worldwide.
  The site also offers budget travelers Travel Services, over 3 million user reviews, free travel videos, podcasts, customized city guides, a travel social network and more. Hostelworld.com is headquartered in Dublin and is fully owned and operated by Web Reservations International Ltd (WRI). www.hostelworld.com/press

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